Can a mattress be social? Tempur-Pedic becomes buddies with Facebook and Twitter

This is one of the first commercials I have seen in a while that directly linked Social Media with a product. Mattress Company Tempur-Pedic (the squishy mattress with the handprint) has a new “ask me” television campaign to drive potential consumers to Facebook and Twitter sites to get a first hand look at what “actual Temper-Pedic owners” are saying about the mattresses. Tying in social media directly with an ad has been done before yes, but this one caught my attention as it so closely ties in social media directly with the product’s TV ads.

Curiosity got the best of me, and I just had to check out what people are saying. Currently Temper-pedic has 3,396 fans on Facebook.   Tempur-Pedic’s Twitter presence is fan based only, I could not find a page dedicated to the company through a keyword search.   One of the first Google hits on Tempur-Pedic and Twitter came up with a comment by consumer Gretchen Rubin, who claimed that the company’s pillows had a horrible smell.   I guess that proves the posts are real, but if I was the CEO of Tempur-Pedic, it’s probably not the first impression I would want of the company.

Back to Facebook , the replies I read were positive, save one from Nicole Brown on Christmas Eve.   Ms Brown is a current customer and made a comment that she is looking for sheets that better fit her mattress. Tempur-pedic was on its game, and sent a reply with a recommendation for something that may help her in less than 24 hours. The Tempur-Pedic reply was on Christmas Day no less! That’s exceptional customer service!

Based on replies on what customer’s are saying, I wouldn’t mind giving Tempur-Pedic a try.  However, like fine jewelry and luxury automobiles, you get what you pay for. On December 22nd, fan Betsi Lynch called her Tempur-Pedic the “best $7,918 she’s ever spent.” Now that’s some pricey sleep!  

Costs aside, there are lots of consumers that desperately need a comfortable mattress due to back problems or other physical limitations, and I’ll bet this sort of product that would be perfect for them.   Kudos to Tempur-Pedic for taking a brave step into social media to keep the dialong between clients and potential clients going.  

You can check out the Tempur-Pedic ad here:

http://www.facebook.com/video/video.php?comments&v=1204137496205

Viral Video: What a Week for Hewlett Packard

Christmas time is here, and what better gift under the tree for the family than a shiny new computer?   Well, if you’re a representative of Hewlett-Packard (HP), this might not have been the most wonderful time of the year. 

I caught a story on CNN yesterday about the latest viral video.   In this case the video provides a problem for a company instead of the usual happy wedding dance or Susan Boyle’s latest musical number.

In the video, electronics store employees Wanda Zamen and Desi Cryer test out a webcam built into a HP computer.   One of the selling points of the product is facial recognition in which the camera will follow the users face.  In the video, Zamen and Cryer take turns in front of the camera.  The webcam follows Wanda Zamen (who is Caucasian) as she moves in front of the screen.   However, once Desi Cryer (who is African American) moves into the picture, the camera is still.   Facial recognition and motion ceases to work. 

With such an unusual product flaw, the pair decided to film the product’s shortcomings and post it on YouTube.  

Zamen and Cryer chose to make the shot film for amusement of friends and family.  In a statement on Mashable they remarked, “we thought the video was funny and decided to post it on You Tube. It was our intention to provide a good natured chuckle to our fellow man, and honestly we did not imagine that so many people would watch and react to the video.”

Wow.  That good natured chuckle has now been viewed by more than one million people.  The biggest problem?  The title of the video reflects one of the remarks in the film- “HP computers are racist”.

A sitation like this could have spelled disaster for HP, who did admit to CNN that e cameras may have issues with contrast recognition in certain lighting situations, which could prevent the product working for individuals with different skin tones.

 Instead of hiding its head in the sand, HP quickly reacted on its blog (The Next Bench), and posted a statement that “We would like to thank both of them for bringing clarity to the discussion via the (Mashable) statement they issued this week. I think it’s important for all of us to understand their intentions when they shot the video.  HP continues on by saying, “we invite you to continue to connect with us here on The Next Bench or on Twitter at @HP_PC. We assure you that we are listening.”

We’ve learned that HP’s product is far from perfect.   But by acting quickly and communicating to both Wanda and Desi, as well as the general blogosphere the company may have survived a public relations disaster.   As a result, HP may still have a happy holiday after all.

A Twitter Convert: Thanks to Keanu Reeves

I signed up for our new media class with a little bit of apprehension. Yes, I had a Facebook account, which I used with close friends and coworkers. And, of course, LinkedIn was a great tool I have used for years to connect with contacts on a professional level.

Create a blog? Never!
Twitter? Hm.

Honestly, I really wasn’t sure what to do with a thing called Twitter. Very, very few friends of mine Tweet, ditto for professionals in my circle. Although I work in marketing, it is in the professional services industry (legal). By its very nature, law firm marketing leans toward conservative measures. There are issues and concerns over adopting new media, as there are many industry-imposed ethics standards on how attorneys or firms can outreach to prospective clients, most of which vary from state to state. In many cases, the rules governing law firm marketing simply need to catch up with the trends in social media.

As a result, poor Twitter didn’t garner much of my interest or attention.

However, this month I was fortunate to be blessed by divine Twitter intervention to expand my experience.

Living in Buffalo, NY, life is great, but rather routine. It’s an older “rust belt” industrial city, and sadly, most of the industry has dried up. Other than snow, not a lot of excitement happens here. However, this November and December, it was announced that parts of a new movie would be filmed here. “Henry’s Crime“, starring Keanu Reeves (famous for films such as “Speed” and “The Matrix” series) was to be filmed downtown, directly outside my office building! Filming took place this week December 16 and 17th. On a whim, on Friday, December 11th, I posted this “tweet“:

Keanu Reeves films in Buffalo next week, directly outside my office. Stay tuned for updates.

Little did I know that I had opened up a Twitter flood gate with a simple post. Contacts started following me from across the globe. Links were shared, all kinds of links. YouTube videos, photos on TwitPics or Flickr and news clips, just to name a few. I was really surprised to see firsthand how a group of users could simultaneously engage in conversations all at the same time. What an amazing way to link ideas, break stories or find information about topics you might not think about from someone you would never otherwise meet. From conversation with fans of Keanu Reeves, I also received a lead on a product I was researching for business purposes. To me, most interesting of all was the fact that my Flickr site gained nearly 1,400 viewings within days. Amazing.

Although the obstacles in my own industry still exist, and there is a “slight” chance that attorneys may not get the same level of fan following as an international celebrity, there is a lesson here. Twitter may be one of the ultimate connection tool for rapid, real-time discussion. Through an active dialogue, contacts can share information between them selves. As a marketer, it is only logicical to get on board, and become engaged.

Thanks to Keanu, I have learned that the possibilities of Twitter are endless. If only I could thank him in person.

Career: Landing a Job Using Social Media

As we approach the holidays, it is hard not to think of countless professionals without employment. All too often, hard working individuals find themselves unemployed as a result of the economy and not as a result of a bad review or poor performance. In 2008, there were an estimated 1.2 million job losses. Fast forward one year later, and unemployment is now at 3.5 million, leading to an unemployment rate hovering at 10%. Even though many analysts are telling us that the recession is technically over, there are also predictions that employers are not anticipating a surge in hiring. Rather, many companies are determining how to “do more with less.”

Job Losses, Recent Recessions, compiled by Speaker Nancy Pelosi

Not a very optimistic prospect for the currently unemployed. Add on top of that an estimated 1.5 million college graduates, making the search for a job really slim.

With these sobering statistics, what is a job seeker to do?

The 1-2 punch of the economy and the revolution of the Internet has made a traditional employment search a thing of the past. Yes, candidates can and still should participate in employment fairs, and by all means send a thank you note for interview opportunities. And I cannot stress how important building a strong network is both in person. However, social media’s 2-way approach allows the possibility of many-to-many interactive communication in which a job seeker can be a proactive receiver and sender of information.

As much as companies spend countless resource hours on a social media presence, this approach can also help job seekers. Regardless of career, virtually everyone has a specialty of some sort that they can communicate to the world. You can become an information producer instead of just a recipient. One of the best ways to do that on the web is to launch a blog that centers around your expertise and passions. Best of all, it’s free! Check out WordPress.com, Blogger.com or Live Journal for a few ideas.

Definitely research companies that are of interest to you. Find out what they are doing online. I’m a big fan of LinkedIn by nature of its more professional tone and appearance. If you haven’t already created a LinkedIn profile, do one immediately. Importing your contacts from your email system (Microsoft Outlook, Google Gmail, etc.), is a way to research contacts (1st, 2nd & 3rd degrees) for information on their contacts for potential outreach for job searching. Follow companies of interest on Twitter to get updates and push your information out to them.

The biggest key is to this is integration of web 2.0 with the traditional approach you’ve already been using, in order to be consistent and be yourself. Recruiters do not want surprises. Be true to yourself whether you interact with them in person, on paper or online.